Frequently asked questions

We understand that when it comes to your four-legged friend, you want to make sure you make the best choices. That's why we've put together this detailed guide to answer your most common questions about our range, delivery options and payment methods.

Payment method

What payment methods are available?

We work with Klarna. Through Klarna you can choose to pay immediately, pay later or split your payment.

You can also pay with Visa, Amex, Mastercard & Maestro.

Delivery

How is my order shipped?

All our packages are shipped with Postnord. We will soon start collaborating with more suppliers.

Where do you ship from?

All our products are shipped from our warehouse in Helsingborg. This means that we have fast delivery times (1-3 days) and that we can ensure the quality of the products before delivery.

How long is the delivery time?

If you order before 4:00 PM, your order will be shipped the same day. This means that we have fast delivery times of 1-3 days.

Exchanges & returns

I want to return my order. How do I do that?

If you would like to return or exchange any product, please contact info@tazz.se and we will help you.

Can I change the size?

Of course! Read more in our return policy or contact us at info@tazz.se for more help.

I received a broken item. Can you replace it?

Absolutely! Contact us at info@tazz.se and we will help you.